1. Digital Delivery
All products sold on ElitePlayTV are digital IPTV subscriptions. No physical items are shipped. After successful payment, your subscription details will be delivered electronically.

2. Delivery Time
Orders are typically processed and delivered within 5 to 30 minutes after payment confirmation. In rare cases, delivery may take up to 12 hours due to high demand or technical checks.

3. Delivery Method
Your IPTV credentials will be sent via:

Email address used at checkout
WhatsApp (if provided)
Customer dashboard (if available)

4. Order Processing
Orders are processed 24/7, including weekends and holidays. However, some delays may occur during peak periods.

5. Incorrect Contact Information
Please ensure your email address and contact details are correct. We are not responsible for delays caused by incorrect information.

6. Failed Delivery
If you do not receive your subscription within the stated timeframe, please contact our support team with:

Order number
Payment proof
Email used for purchase

7. No Physical Shipping Fees
Since all products are digital, no shipping charges apply.

8. Service Activation
Your subscription will be activated once delivery is completed. Activation instructions will be included with your order.