🔒 Your privacy is our priority — we never sell your personal data
Welcome to ElitePlayTV...
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, and payment information when you register or subscribe.
- Payment Data: We use trusted third-party payment processors. We do not store full credit card numbers on our servers.
- Communications: Messages you send to our support team via email, chat or WhatsApp.
- Preferences: Language settings, content preferences and notification choices.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, content viewed, session duration and interaction patterns.
- Device Information: Device type, OS, browser type, IP address, and unique identifiers.
- Location Data: Approximate location based on IP for content availability and language detection.
- Cookies & Tracking: See our Cookie Policy for details.
2. How We Use Your Information
- To provide, maintain and improve our streaming Service.
- To process payments and manage your subscription.
- To send transactional emails (receipts, access credentials, account updates).
- To provide customer support and respond to inquiries.
- To personalize your experience and recommend relevant content.
- To detect, prevent and address technical issues and fraudulent activity.
- To comply with legal obligations.
- To send promotional communications — only with your consent.
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your data on the following legal bases:
- Contract Performance: Processing necessary to provide the Service.
- Legitimate Interests: Improving our Service, preventing fraud, customer support.
- Legal Obligation: Where required by applicable law.
- Consent: For marketing communications and non-essential cookies.
4. Information Sharing
We never sell your personal data. We may share information with:
- Service Providers: Payment processors, CDN providers, email delivery services and analytics platforms.
- Legal Compliance: When required by law, court order or government authority.
- Business Transfers: In connection with a merger, acquisition or sale of assets.
- Safety & Security: To protect the rights, property or safety of our users.
5. Data Retention
We retain your personal data for as long as your account is active...
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Restriction: Request restriction of processing in certain circumstances.
- Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at support@eliteplaytv.com.
7. Cookies
We use cookies and similar technologies to enhance your experience...
8. Data Security
We implement industry-standard security measures including 256-bit SSL/TLS encryption...
9. International Transfers
Your information may be transferred to and processed in countries outside your country of residence...
10. Children's Privacy
ElitePlayTV is not intended for children under the age of 13...
11. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes...
13. Contact Us
For privacy-related questions or to exercise your rights, please contact us: